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Boidra Interface Resolution Agent

Videos & diagrams ​

See the agent at work before you read the details: a short overview, a demo recorded in SAP Joule and SAP Build Work Zone, the architecture in 50 seconds, and the resolution flow as a BPMN diagram. The videos have no voice-over, so they also work with the sound off.

Overview in 45 seconds ​

The problem and the answer: a failed interface message found, explained and fixed in minutes instead of by hand, and the same fix reused when the same error comes back.

45 seconds. The figures in the video are illustrative targets, and the screens use example data.

What the agent does, in one minute ​

The longer cut: the morning briefing in Joule, the error list, root cause and fix ready to check, "Same error. Same fix." with known solutions, and the system landscape as a PDF or PowerPoint file.

61 seconds. The figures in the video are illustrative targets, and the screens use example data.

Demo: from SAP Build Work Zone to a fix in Joule ​

A recording of the real apps, with the waits taken out:

  1. The four apps in SAP Build Work Zone: Connectors, Agents, Known Solutions and Knowledge Base.
  2. A runbook in the knowledge base.
  3. The AIF errors of the last 30 days in Joule, with a chart.
  4. A known solution for the failed message: root cause and steps, proven by an earlier restart.
  5. Analyse anyway: a fresh analysis that also searches the runbook.
  6. The resolution steps, with the evidence and a high confidence.

66 seconds, no sound. Read more in Known solutions and How error resolution works.

Architecture in 50 seconds ​

Where people ask (SAP Joule and Joule Work, in an SAP-managed or a customer-managed subaccount), how Joule reaches the agent over A2A, what runs on SAP AI Core, how the agent reaches SAP S/4HANA and SAP Integration Suite over MCP, and the apps in SAP Build Work Zone. It ends with one failed message travelling through the system, with personal data masked before it leaves.

50 seconds. The details are in Architecture.

The resolution flow as a BPMN diagram ​

How the agent resolves one AIF error, in four lanes: you in SAP Joule, the agent's own code on SAP BTP, the language model on SAP AI Core, and the MCP tools of the platform. It shows the known solution shortcut, the evidence it collects, the tool loop, the score from 0 to 100, the second look when the score is low, the restart you approve, and the fix it remembers for next time.

BPMN diagram of the AIF error resolution in four lanes: the user in SAP Joule, the agent graph, the LLM on SAP AI Core and the MCP tools. The user asks to resolve an AIF error; the agent classifies the intent, locates the message, collects the AIF evidence and checks for a known solution, which is answered in seconds. Otherwise it runs the case steps, an LLM tool loop and a synthesis, scores the proposal from 0 to 100 and, when the score is below 50 and gaps are found, takes a second look before it renders the proposal. The user reviews it, approves a restart if it is safe, and says whether the steps fixed the error, which is saved as a known solution

Click the diagram to open it larger, then zoom in on the part you want to read. The score is explained in How error resolution works.

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